Refund policy

NURA Aquatics – 30-Day Limited Warranty & Refund Policy

1. 30-Day Limited Defect Coverage & Remedy

• Scope of Warranty: Refunds or replacements are strictly limited to verified manufacturing defects (such as seam separation or manufacturing glass flaws) reported within 30 calendar days of physical delivery.
  
  
• Exclusive Remedy: If a defect is verified by NURA Aquatics within this 30-day window, NURA Aquatics will, at its sole discretion, provide either:
  
  
  1. A full refund of the original purchase price paid for the aquarium unit; or
     
     
  2. A replacement aquarium unit of identical or comparable value.
     
     
• Final Sale Notice: All sales are final after 30 days from delivery. No refunds, returns, or exchanges will be accepted after this period or for change-of-mind/buyer’s remorse.
  
  

2. EXCLUSION AND LIMITATION OF LIABILITY (IMPORTANT LEGAL NOTICE)

• DISCLAIMER OF CONSEQUENTIAL & INCIDENTAL DAMAGES: NURA AQUATICS, ITS OFFICERS, DIRECTORS, EMPLOYEES, AND SUPPLIERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE SALE, USE, LEAK, FAILURE, OR DEFECT OF ANY AQUARIUM PRODUCT.
  
  
• SPECIFIC EXCLUSIONS: THIS EXCLUSION OF LIABILITY INCLUDES, BUT IS NOT LIMITED TO:
  
  
  1. PROPERTY DAMAGE: WATER DAMAGE TO FLOORING, SUBFLOORING, DRYWALL, FURNITURE, CARPETING, ELECTRICAL FIXTURES, HOME APPLIANCES, OR SURROUNDING STRUCTURES;
     
     
  2. LOSS OF AQUATIC LIFE: LOSS OR DAMAGE TO FISH, CORALS, INVERTEBRATES, PLANTS, OR LIVE ROCK;
     
     
  3. OTHER PROPERTY: DAMAGE TO THIRD-PARTY AQUARIUM EQUIPMENT, FILTRATION SYSTEMS, LIGHTING, OR PERSONAL PROPERTY.
     
     
• CAP ON AGGREGATE LIABILITY: IN ALL CIRCUMSTANCES, THE MAXIMUM AGGREGATE LIABILITY OF NURA AQUATICS FOR ANY CLAIM (WHETHER IN CONTRACT, TORT, NEGLIGENCE, OR OTHERWISE) SHALL BE STRICTLY LIMITED TO THE ACTUAL PURCHASE PRICE PAID BY THE BUYER FOR THE SPECIFIC DEFECTIVE AQUARIUM UNIT.
  
  

3. Conditions Voiding Warranty

1. Improper Leveling & Support: Placement of the aquarium on an unlevel surface, inadequate stand, or without a suitable self-leveling leveling mat (if required).
   
   
2. Physical Impact or Alterations: Structural failure caused by accidental impact, drops, improper handling, drilling, or unauthorized modifications to the glass or silicone.
   
   
3. Misuse & Improper Storage: Exposure to extreme temperatures, outdoor elements, dry-storing an aged unit, or filled beyond standard operating parameters.
   
   

4. Claim Process & Mandatory Inspection

1. Contact Support: Send an message to us via the on-site chat within the 30-day window. Include your Order Number, Proof of Purchase, and clear photos/videos demonstrating the defect or leak.
   
   
2. Inspection Requirement: NURA Aquatics reserves the right to inspect the product (via high-resolution photos/videos, virtual evaluation, or physical return of the unit) prior to approving any replacement or refund.
   
   
3. Retention of Product: Do not discard or dispose of the defective aquarium until NURA Aquatics has finalized the claim evaluation.
   
   

5. Governing Law & Severability